FAQ

Shipping, Returns etc.

Do you accept returns and/or exchanges?


Please have a read of our store policy as it depends on the item you bought and the condition it's in (if applicable). In summary, no returns, refunds or exchanges are available on:

  • yoni eggs
  • e-products
  • yoni oils
  • breast massage oils
  • mini-sized yoni steaming herbs (for events, women's circles etc.)




When will my order arrive?


I try to fulfil orders daily (excluding weekends). (Fulfillment means that your parcel has been sent to the post office for shipping by Royal Mail) If you place your order before 12 pm on a weekday, your order may be fulfilled & shipped on the same day, although this is not guaranteed. Please have a read of our shipping policy for shipping/delivery timelines.




I'm ordering from outside of the UK - will I incur customs charges?


Please have a read of our store policy.




My order arrived broken. May I get a replacement?


If your order arrives broken, you may receive a replacement without any additional charges as long as you:

  1. Notify us within 7 days of receiving your order by emailing contactfromfelicia@gmail.com; and
  2. Attach a photograph of the broken item(s) as proof
I will then arrange for a replacement to be shipped to you. If the item is out of stock, you will have to wait until it is re-stocked to receive your replacement.




I received an incorrect item, what should I do?


If you receive an incorrect item, please:

  1. Notify us within 7 days of receiving your order by emailing contactfromfelicia@gmail.com
  2. Attach a photograph of all items received, so we can see the incorrect item(s);
  3. Post the incorrect item back to us using the original postal packaging your order arrived in
We will then:
  1. Arrange an exchange once we have received the incorrect item(s) from you;
  2. Reimburse you for the postage you paid to return the incorrect item to us




How much does shipping cost?


Shipping is calculated by weight, so it depends on the items you have in your cart and then the country your order is being shipped to.





Ingredients

Are From Felicia products certified organic?


95% of the herbs we use - and 86% of the oils we use - are certified organic ingredients. However, our end product has not yet undergone the certification process because we are still a small business and not yet able to afford the expensive cost attached to certification. We will, however, do this when we are able to and ready.




Are From Felicia products hypo-allergenic?


All of our ingredients are generally safe to use for all skin types. However, we appreciate that some people may have individual allergies to certain plant botanicals, cosmetics or food ingredients. If you have a sensitivity to plants, do a patch test before using herbs / oils. Place the herbs/oils on the back of your hand- if discomfort or itching occurs, do not use.




Are From Felicia herbs & teas caffeine free?


Yes, none of our blends contain caffeine.




How are From Felicia products made / packaged?


  • Our yoni steaming blends are made from a variety of dried leaves and flowers. I buy each herb individually from UK-based botanical suppliers, decide on the formulation for each From Felicia blend, and then hand-make each product at home in my small work space.
  • I adopt a similar approach for our yoni & breast massage oils. Each oil blend is made up of individual oils that I buy separetely from suppliers based in the UK. I decide on the formulation for the yoni/breast oil blend, and then I create each blend by hand at home in my small work space.
  • All items are packaged by hand to order.
  • The equipments & packaging I use are sanitized where applicable (e.g. our glass bottles). I wear gloves and a protective face mask when dealing with ingredients for hygiene purposes.
  • I aim to provide a quality experience from point of order through to actual delivery and use of goods. If you have questions, comments or complaints, please see our terms page and if your question is not answered there, please email me at contactfromfelicia@gmail.com




Do your herbs / oils have an expiry date?


Yes. When you receive your order, please refer to the product packaging for the best before date of your item.




Are From Felicia yoni eggs GIA certified?


We are not currently able to prove the certification of our yoni eggs, because our supplier has quoted a cost of nearly $1000 to provide me with the certificates (I have seen their certificates and so know our yoni eggs are certified, but for my supplier to provide me with certifications to use for 'From Felicia' they will charge me nearly $1000). This cost is unfortunately too large for our small business to bear at this time. Rather than not making yoni eggs available to you at all, I decided to proceed and add them to our online offerings anyway, appreciating that while some of you already know and trust our brand and so won't question the authenticity of our products, others may be new to 'From Felicia' and so may not feel comfortable purchasing our eggs without seeing the certification. I hope to be able to afford the circa. $1000 certification fee in the near future, but for now, we are not able to prove the certification of our eggs. Thank you in advance if you go ahead and purchase a 'From Felicia' egg any way. Virtual hugs.





Yoni Steaming

Are there any contra-indications to yoni steaming?


Yes. Please have a read of our contra-indications and Yoni Steaming Guide. The latter has a full list of when you should not yoni steam, and when you should not steam for more than 10 minutes.




How can I find out more about yoni steaming?


I've created a comprehensive guide to v-steaming. Please sign up for instant access.




What v-steam blend should I use for my specific condition?


Please have a read of our Herb Bible- it lists dozens of herbs that are associated with female issues such as fibroids, endometriosis, hormone-imbalance, and more. The guide will direct you towards which From Felicia yoni steam blend you should use. Note that:

  • All of our yoni steaming blends are formulated to be multi-purpose, so you'll often find that more than 1 blend is suggested in the guide;
  • There is no miracle product. V-steaming, yoni eggs etc. should form part of a holistic lifestyle and so are intended to compliment other holistic practices you do/have rather than being used in isolation to maintain wellbeing;
  • Every wombman is different and so not everything will work the same way for every person.
  • If you'd like to order a custom/personalised yoni steaming blend, please click here.




Can I use my yoni steaming herbs for anything else?


Yes, absolutely! The blends can be drank as herbal teas, can be used as botanical bath soaks, or anything else that comes to mind for you.




Do you provide custom yoni steaming herbs?


Yes! You may order your personalised yoni steaming blend here.





Packaging

Can From Felicia packaging be recycled?


Currently, our yoni steam and herbal tea pouches are not recyclable. However, our glass bottles can be recycled.





Wholesale

Do you do wholesale?


Yes, we do! You may view our wholesale site here. The page requires a password, so please email me of DM me on instagram for the password. Email address: contactfromfelicia@gmail.com Instagram: https://www.instagram.com/from.felicia/





Yoni Teas

Can I add the herbs from the yoni teas to my yoni steam?


Yes, you may use the herbs from any off our organic yoni teas for yoni steaming also. You may also add any of them to one of the From Felicia yoni-steaming blends if you wish to do so.





Women's Circles & Events

I'm an event organiser- can I purchase discounted products for my event?


Sure. You may use our wholesale service to access:

  • discounted mini-sized yoni steaming herbs for women's circles, group yoni steams, goodie bag fillers and more
  • discounted yoni eggs for event organisers upon request
  • discounted herbal teas
  • disounted breast massage & yoni oils
Please try to give as much notice as possible of your event date. You are able to collect your order in person if you're able to travel to Central London (N1 / EC2V). Otherwise, your order will be shipped using Royal Mail. To view our wholesale web page, please email me or DM me on instagram for the password to access the page. Email address: contactfromfelicia@gmail.com Instagram: https://www.instagram.com/from.felicia/





Coupon Codes

Are there any coupon codes available?


A Loyalty Coupon Code is available for every womb sister who makes more than 3 separate/individual purchases on our site- this is our way of saying 'thank you' for supporting From Felicia! You will receive your Loyalty Coupon Code via email. It will give you 5% off *any* order you make on the website. There is no minimum spend rule and no limit to the amount of times you may use the code. It can also be used in conjunction with any other offers running on the site at any given time. If/once you make 7 or more individual/separate orders via our site, you will receive an email containing a different Loyalty Coupon Code giving you 10% off your future orders. Note: you will need to use the same name when placing your multiple orders in order for us to identify you as qualifying for this offer. Note: we have the right to remove/change this offer from our website at any time. If this happens, we will notify you by updating this FAQ section here.





FREE CEREMONIAL CACAO WITH ANY YONI STEAM HERB ORDER - FROM 17TH ONWARDS!

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