Please note that all From Felicia products are handmade and 100% natural and so tend to have variations from batch to batch.

This product has not been evaluated by the FDA and/or the MHRA. The information provided here is for educational purposes only, and should not be used to diagnose, treat, cure or prevent any disease or illness.We recommend that you consult with a qualified healthcare practitioner before using herbal products, particularly if you are pregnant, nursing, or on any medication.

UK Shipping:

• Shipping fees are applied at checkout.
• You may select from either 'Royal Mail 1st Class Signed For' or 'Royal Mail 2nd Class Signed For'.
• The former typically delivers within 1-2 working days, whilst the latter typically delivers within 2-3 working days.

 

International Shipping- Europe:

• Available at checkout by selecting your country under where it says 'Shipping'.
• We use Royal Mail International Tracked & Signed (delivers within 3-4 working days).

 

International Shipping- Other:

• Available at checkout by selecting your country under where it says 'Shipping'.
• We use Royal Mail International Tracked (delivers within 5-7 working days).

 

Please view our full store shipping policy.

You may return your item(s) only:

• If it is undamaged;

• If it is in the original condition you received it in i.e.

  • unused,

  • unopened, and

  • in its original packaging (all labels must be affixed and unopened/unbroken; all tamper seals must be intact);

• If the original invoice/receipt is included

 

We will inspect all returned items before issuing a refund to ensure that they are in saleable unused condition.

 

To request a refund, you must:

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• Notify us of cancellation in writing within 14 days of the goods being received by you*; and

• Return the goods within 14 days of the date you received it; and

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Once we receive your returned item, we will refund the cost of item(s), as well as the original shipping charge, based upon the original payment method, within14 days of receiving your canceled goods.

 

*Email us at contactfromfelicia@gmail.com with subject line 'return' and include all of the following information:

 

1. Full Name

 

2. Address, as provided on the original order

 

3. Your order number/reference

 

4. Reason for Return or Exchange

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Please note that:

• We can not refund returned items that are damaged in transit. Items are your responsibility until they reach our office- you are responsible for ensuring all returned items are wrapped in suitable packaging to prevent damage to the items or their packaging.

• We are not responsible for any items that are returned in error.

• We strongly recommend that you use a signed for delivery service that insures you for the value of the items that you are returning. This protects you against lost or damaged goods.

 

Please view our full returns & exchanges policy.